Support
Researcher support
Questions about purity, identity, solubility, stability, lot documentation, or an order in transit are answered by staff who can read the chromatogram. We do not provide experimental design advice, protocols, or any guidance relating to administration.
Response time
One business day or sooner, Monday to Friday, 9 AM – 6 PM ET.
Documentation requests
Signed COAs, chromatograms, mass spectra and safety data sheets for any released lot.
Order & transit issues
Tracking, delivery exceptions, damages and short shipments — resolved without argument.
What we will not answer
Dosing, reconstitution for administration, cycling, or any question about use in humans or animals.
Send us a message
Use the contact form and we will reply within one business day. Include your lot number if your question is about a specific vial.
We cannot answer questions about dosing, administration, reconstitution for use, or any human or veterinary application.